Masturbation, Autism and Learning Disabilities - Open Course (February 2027)

Frequently Asked Questions

• What is your cancellation policy?

  This cancellation policy sets out the terms and conditions relating to bookings for training courses, workshops, consultation and services offered on a commercial basis by Cwmni Addysg Rhyw - Sex Education Company (CAR), including receiving payments, course cancellations and refunds.

  1. Definitions

  Organisation – An external company using CAR services

  Participant – A person attending a course or workshop

  Will and Should: Within this document will is used when CAR or others need to comply with requirements and should is used when it is advised to.

  2. Scope and Exemptions

  This policy covers all commercial courses and services offered by Cwmni Addysg Rhyw; this does not include any funded training programmes that CAR offer.

  3. Policy Detail

  3.1 Policy

  3.1.2 Payment of course fees

  All courses and consultation services must be provided with a purchase order or paid for in advance, or the course place/consultation/service will not be confirmed. 

  Payment can be made via our booking platform at time of booking or by contacting Cwmni Addysg Rhyw directly. CAR will invoice organisations in circumstances where purchase orders are required or preferred. Payment terms on invoices raised will be for payment within 30 days.  The course place(s)/consultation will not be confirmed until purchase order or payment is received. Confirmation of course booking will be sent by CAR upon receipt of purchase order/payment.

  3.1.3 Cancellation and Refunds of Courses

  Summary of cancellation charges are as follows for individual participants booked on our open courses:

  Timescale of cancellation notice	Refund
  28 days or more before the course/consultation/service start date	Full refund will be given
  15-27 days before the course/consultation/service start date	50% refund will be given
  14 days or less before the course/consultation/service start date	We regret that no refund can be given if a cancellation is made 14 calendar days or less before the course/consultation start date.

  Refunds will only be made to the payees account from where the original payment was made.

  To prevent course cancellations and fees where possible, CAR will be happy for the booking organisation to change the participant name free of charge up to 24 hours before the start date of the course.  For bookings that are at risk of being cancelled and no replacement participant is made, we will be happy to transfer the booking to the next available date free of charge, or for the participant to be added to the waiting list if a course date has not yet been confirmed. Transfers can only be made up to 24 hours of the course start and can only transfer once.   

  All requests to cancel, change a participant name or transfer to a new course date must be made in writing to Cwmni Addysg Rhyw. CAR will confirm the request with a written acknowledgment. CAR will aim to process refunds within 14 days of written acknowledgement being sent.

  Summary of cancellation charges are as follows for organisations booking a private course:

  Timescale of cancellation notice	Refund
  28 days or more before the course start date	Full refund will be given

  Refunds will only be made to the payees account from where the original payment was made.

  To prevent course cancellations and fees where possible, CAR will be happy for the booking organisation to change the participant name free of charge up to 24 hours before the start date of the course.  For bookings that are at risk of being cancelled and no replacement participant is made, we will be happy to transfer the booking to the next available date free of charge, or for the participant to be added to the waiting list if a course date has not yet been confirmed. Transfers can only be made up to 24 hours of the course start and can only transfer once.   

  All requests to cancel, change a participant name or transfer to a new course date must be made in writing to Cwmni Addysg Rhyw. CAR will confirm the request with a written acknowledgment. CAR will aim to process refunds within 14 days of written acknowledgement being sent.

  3.1.4 Course Cancellations from Cwmni Addysg Rhyw

  Lack of minimum participants

  In order to ensure the best learning experience possible for our learners, there will be a minimum number of participants required for each course to run effectively (these may vary depending on the course topic). Therefore, when minimum course thresholds have not been met, CAR reserve the right to cancel the course. Cancellations made in this circumstance by CAR will be communicated to participants no less than two weeks before the course start date. Participants will be offered a new course date and transferred to the next available course.  If the participant is not able to attend on the alternative date(s) given, a full refund will be made available. CAR will aim to refund payees within 14 days of the course cancellation.

   Course Trainers

  All courses and workshops offered by CAR will be delivered by an experienced and qualified tutor who specialises in their relevant field. In the unforeseen event of illness or difficult personal circumstances, we (CAR) may substitute the tutor at short notice for another suitable qualified tutor or trainer. If for any reason a replacement tutor could not be found at short notice, CAR reserves the right to cancel and reschedule the session at its sole discretion in order to provide a high-quality learning experience for the participant. Where possible 24 hours’ notice should be given to participants, but on rare occasions may happen on the day of the course in the event of emergencies.

  CAR reserves the right to cancel a course at any time without incurring any additional liability to the individual or organisation in which they work. Such circumstances are but not limited to: weather conditions, fire, flood, transport strikes, closures or delays or any other force majeure or act of God. In such circumstances, we will offer alternative dates where possible, with participants able to transfer their booking free of charge to an alternative date. Special consideration may be given to individual cases if necessary if this occurs and refunds given at the sole discretion of CAR.